Below FAQ are some common concerns of our clients before purchasing from our store.
If you have other questions, please just send it to support@surelydogs.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping
We offer several shipping options, including Standard Shipping (6-14 business days), Expedited Shipping (2-5 business days).
Yes, we do! We ship to many countries outside the United States. Shipping rates and delivery times vary depending on the destination. Please visit our Shipping Page for more details.
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package online.
Our standard shipping is free for all orders. Expedited shipping costs $15.99. Shipping rates may vary based on your location. Please review the shipping options and costs at checkout before completing your purchase.
Yes, we offer free Standard Shipping on all orders.
Yes, as long as your order hasn’t been shipped yet. Please contact our support team immediately to update your shipping address.
Please check your tracking information first. If there are any issues or delays, contact our support team, and we’ll assist you in resolving the matter.
Payments
We accept major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information.
Currently, we only allow one payment method per order. If you need assistance, please contact our support team.
At this time, we do not offer financing or payment plans, but we are exploring options to better serve our customers.
Your credit card will be charged once your order is confirmed and ready to be processed for shipping.
Payments can be declined for various reasons, including insufficient funds, incorrect billing information, or issues with your bank. Please double-check your details and try again or contact your bank for more information.
Promotions
Subscribe to our newsletter and follow us on social media to receive updates on the latest promotions, discounts, and exclusive offers.
Yes! New customers receive a 10% discount on their first purchase. Use the code WELCOME at checkout.
During checkout, enter your promo code in the “Promo Code” field and click “Apply” to receive your discount.
Only one promo code can be applied per order. Choose the one that best fits your needs.
Yes, we host seasonal sales and special events throughout the year. Stay tuned to our website and social media channels for announcements.
Some promo codes may have restrictions, such as minimum purchase amounts or specific product exclusions. Please read the terms and conditions of each promo code carefully.
Returns
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
To start a return, you can contact our support for assistance.
Certain items, such as perishable goods, personalized products, and downloadable items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.
If the return is due to our error or a defective product, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees.
Once we receive your returned item, it typically takes 5-7 business days to process your refund or exchange.
Refunds are processed to the original payment method within 5-7 business days after the return is approved.
Yes, you can exchange an item for a different size, color, or product. Please initiate the exchange process through your account or contact our support team.
Support
You can reach our customer support team via email at support@surelydogs.com, by phone at (307) 443-5345, or through our live chat feature on the website.
Our customer support team is available 24/7. We strive to respond to all inquiries within 24 hours.
Our headquarters are located in Casper, Wyoming 82609. For privacy and security reasons, we do not ship from this location.
Yes, our live chat support is available on our website for immediate assistance.
We value your feedback! You can provide feedback by contacting our support team or leaving a review on our website.
Please contact our support team immediately with your order number and a description of the issue. We will arrange for a replacement or refund as soon as possible.
Yes, many of our products come with a manufacturer’s warranty. Please refer to the product description or contact our support team for more details.
